General Terms and Conditions (GTC)

Scope and Conclusion of the Contract

Welcome to Fitnessfood International Inc. By using the site of Fitnessfood International Inc., you accept the following general terms and conditions. They apply to all orders placed on our website, by phone, fax, or email. Acceptance of your order constitutes a purchase contract between you and Fitnessfood International Inc., responsible for the online presence. These general terms and conditions are an integral part of the offer and the concluded delivery contracts.

Images and Illustrations

Some images are examples representing a product group. Please pay attention to the flavor selection when purchasing.

Orders and Withdrawal

Orders are placed by accepting these GTC. They can be submitted online, by postal mail, email, fax, or phone. Orders can only be processed if the name, address, phone number, and/or email are correctly provided.

After receiving your order, we will send you an email confirming its receipt. Once your order has been shipped, you will receive a shipping confirmation by email. For orders placed by minors under 18 years old, the legal representative or guardian is responsible for the costs incurred within their supervisory duties.

If a supplier cannot deliver the ordered goods or cannot deliver them sufficiently or on time, Fitnessfood International Inc. is entitled to withdraw from the purchase contract. In this case, the already paid products will be refunded.

Purchase of Sportswear

Exchanges and returns of clothing are only possible if the items are in NEW and unworn condition, with all original tags attached.

Purchase of Gift Vouchers

The value of a gift voucher can only be redeemed for merchandise. The purchase of additional gift vouchers using existing vouchers or similar promotions is excluded. Cash reimbursement of the voucher value (even in case of return) is not possible.

Prices

Unless otherwise indicated on the individual order pages, the prices stated are exclusive of shipping costs, which vary depending on the payment method, weight, and destination country of the goods. The shipping costs are listed on the website or in order confirmations. All prices include the applicable VAT. Packaging is included in the price and will not be taken back. All prices and information are without guarantee and remain valid until a new price list is issued.

Shipping Costs and Delivery

Please refer to our shipping cost table or the price displayed in the shop for each product. For products with a value below €30, the return costs are borne by the customer. Note: Free shipping only applies to end consumers for purchases of €30 or more and not to resellers.

Payment Methods

Payment can be made via PayPal, credit card, or prepayment. Please note that we cannot deliver to all countries.

Prepayment
You transfer the order amount to our bank account. In the case of prepayment, the customer must indicate the order number and their name as the payment reference. The order will leave our warehouse only after payment has been received.

PayPal
PayPal allows businesses and individuals to make and receive online payments securely, conveniently, and economically, thanks to a specific connection to bank accounts and credit cards.

Credit Card
Credit card payment is a widely used and appreciated method for customers in both online and offline commerce.

Retention of Title; Set-Off; Right of Retention

For consumers, we reserve ownership of the goods until full payment of the invoice amount. For professionals, we reserve ownership until all outstanding claims are settled. The corresponding security rights are transferable to third parties. Extraordinary dispositions, such as pledging or transfer of ownership for security purposes, are prohibited. In the case of processing, mixing, or combining the reserved goods with other materials, we acquire co-ownership of the resulting products in proportion to the value of the reserved goods to that of the other materials. In the event of seizures of the reserved goods, you must inform us immediately and assist us in securing our rights, as well as reimburse all costs incurred, especially those related to objection proceedings.

You may only offset your claims if they are legally established, undisputed, or recognized by us, or if we are insolvent. Consumers are also allowed to offset claims that are legally related to their obligations. Furthermore, any offsetting by you is excluded. Additionally, you have a right of retention only if and to the extent that your counterclaim arises from the same contractual relationship.

If the customer is in arrears with any payment obligations, all claims against them become immediately due.

Delivery Time

The delivery time (1 to max. 3 days) primarily depends on the delivery company. You will receive an email as soon as your order has left our warehouse. The delivery time may be reasonably extended in cases of labor disruptions or circumstances beyond our control, such as legal or regulatory orders (e.g., import and export restrictions) or delays caused by force majeure.

International Deliveries

Depending on the country to which you have your products delivered, fees may be charged, which you must pay once the package reaches the country. You are solely responsible for these fees. These fees or customs duties must be paid to the customs office of the respective country. Customs fees are usually based on the value of the package. The recipient of the package is responsible for all additional fees for customs clearance. Before placing an order, please check with your local customs office about any fees that may arise from delivery to your country.

Some countries impose restrictions on supplements and dietary products or require special licenses, etc. Customs regulations vary from country to country, so please check with your local customs office for further information.

(This applies only to countries that are not members of the EU)
Important: We cannot refund shipping costs incurred due to customs returns. You are responsible for any additional shipping costs that may result from returns. If you are unsure about the shipment of a specific item to a country, we recommend checking with the relevant customs office before ordering. By placing an order, you confirm and accept these terms.

Returns

You can withdraw from the contract within 14 days and then return the goods received. The exercise of withdrawal does not require any reason and is not subject to any conditions. The withdrawal declaration must be made in writing within 14 days of receiving the delivered goods. The deadline is met if the written withdrawal declaration is received by Fitnessfood International Inc. within the specified period. Sending a fax is also sufficient.

Dietary supplements are subject to restricted return policies, as are medical aids and food items. These items will only be accepted for return if they are unused and in their original sealed packaging.

You are obligated to accept these items if you use or consume them, even partially. A return is only possible for unopened, unused, and undamaged products with unbroken seals due to legal and hygiene reasons.

The products must be returned to Fitnessfood International Inc. at the customer’s expense. All items must be insured by the customer. Refunds will be issued after the returned items have been received by Fitnessfood International Inc. Shipping and delivery fees cannot be refunded. If the items are not insured and are lost or damaged during the return shipment, we cannot guarantee a refund.

Special items (free bars, t-shirts, etc.) must also be returned if the associated item is returned. Refunds cannot be guaranteed if these items are not returned.

Damaged or Incorrect Deliveries

If you receive a damaged delivery or an incorrect item, please email our support service within 24 hours. Transport damage must be reported to us in writing by email or fax within 24 hours of receipt of the goods. The post office must also be informed in writing within 24 hours. Fitnessfood International Inc. cannot guarantee any claims for rectification otherwise.

Liability

The products offered may, due to varying regional regulations within Europe/worldwide regarding medicinal classification, be limited in their marketability or intended only for export in certain cases. Customers are responsible for obtaining all necessary permits, especially import permits, before purchase. It is very important that each customer clarifies the legal situation with the authorities or legal experts in their country before purchasing each product. Fitnessfood International Inc. transfers all responsibility for any incidents (import, export, transfer, execution, sale, advertising, etc.) related to its products to the customer in their country and assumes no liability for damages arising from violations of food or other legal regulations in the customer’s country. Risk passes to the buyer as soon as the goods are ready for dispatch and the buyer has been informed, or as soon as the delivery has been handed over to the carrier, courier, or any other transport personnel. This also applies to partial deliveries. Delivery is deemed fulfilled when the goods are ready for dispatch and the buyer has been informed, or as soon as the delivery has been handed over to the carrier, courier, or any other transport personnel.

The Fitnessfood International Inc. website is solely for informational purposes regarding the products offered. The products are intended exclusively for preventive and supportive purposes in sports activities and for maintaining physical performance and well-being. They do not replace any medical instructions prescribed by a doctor in the context of therapy and regular health and preventive examinations. If you are unsure about the safe use of our products, please consult your doctor beforehand. Fitnessfood International Inc. assumes no liability for side effects or health damage caused by improper use of the products. Fitnessfood International Inc. is not responsible for statements, promises, or dosage recommendations made by the various product manufacturers. Furthermore, Fitnessfood International Inc. cannot be held responsible for typographical errors or changes in product composition.

Important Notice

Each customer is responsible for clarifying the regulations regarding the handling of individual products in their country, as these often vary not only from country to country but even within regions, states, cantons, etc. Proper clarification or disputes concerning this issue are not only advisable out of duty of care towards customers and authorities but also in the interest of one’s own competitiveness. In some countries, certain authorities tend to impose sales bans or restrictions, for example, by classifying products as medicinal products or non-marketable foodstuffs (due to unauthorized additives), which are not legally tenable. The EU Commission and the European Court of Justice have repeatedly ruled against unjustified violations of Community law by sales bans in Germany, France, Austria, and other EU countries.

The information provided here has been carefully reviewed by Fitnessfood International Inc.; however, no warranty or liability can be assumed for the intake of the substances listed. We emphasize that treatment with dietary supplements, pharmacy-only substances, and prescription drugs should only be carried out under the supervision of experienced doctors and never through self-medication by medical laypersons. Fitnessfood International Inc. and the authors assume no liability for any damage resulting from imitation of the applications described in the present material.

Data Protection

Protecting your privacy is of utmost importance to us. We naturally comply with legal data protection regulations. Fitnessfood International Inc. neither sells personal data nor shares it with third parties outside of Fitnessfood International Inc. By using the site of Fitnessfood International Inc., you agree to the storage and use of your data as described.

Improvements and Changes

We reserve the right to make corrections to product descriptions and prices.

For all disputes arising directly or indirectly from the contractual relationship between Fitnessfood International Inc. and the buyer, as well as in the case of bills of exchange and check disputes, the place of jurisdiction is in England.

Should any clause of the above delivery conditions be invalid, the remaining contract remains effective. An invalid clause is to be replaced by a valid one that most closely reflects the intended regulation.

The author and person responsible for the content of this website/domain is exclusively Fitnessfood International Inc. The domain administrator is not responsible for the content or for rights to logos used by the operator, even if the administrator is registered as the domain owner or Admin-C with Denic. The domain owner assumes no responsibility for the content.

Language

These General Terms and Conditions are available in German and English. In case of discrepancies between the two versions, the German version shall prevail.

JURISDICTION, Umm Al-Quwain, UAE